Enjoy FREE Standard Shipping on all Callixe Thera Pillow orders!
Once your order dispatches, you will automatically receive a shipping confirmation email containing your tracking link and unique tracking number.
- Tracking Updates: Please allow up to 48 hours for your tracking link to display initial carrier scan updates after dispatch.
- Track Your Package: You can easily track the real-time status of your delivery anytime on our Order Tracking Page.
Import Duties & Taxes
Please note that international orders may be subject to local import duties, taxes, or customs fees upon arrival at the destination country. These charges are determined by your local customs authority and are the responsibility of the customer. For specific details on local import rules, please contact your local customs office.
Damaged, Lost, or Stolen Shipments
Every Callixe Thera Pillow undergoes strict quality inspection before leaving our warehouse to ensure it arrives in perfect condition.
- Transit Delays & Carrier Carelessness: Once an order leaves our facility, transit care is managed by the shipping carrier. While we cannot take direct responsibility for carrier delays, lost parcels, or physical damage caused during transit, our team is always here to help you navigate claims.
- Address Accuracy & Theft: Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrectly provided addresses or packages stolen after confirmed carrier delivery.
Need Help With Your Order?
Our customer care team is dedicated to giving you a smooth shipping experience. If you have any questions or require assistance with your shipment, please email us at [email protected], and we will respond within 1 business day.