At Callixe Thera Pillow, your satisfaction and wellbeing are our top priorities. We stand behind the quality of our products and want you to feel confident in your purchase. Please review our returns, refunds, and cancellation policy below.
60-Day Return Policy
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Eligibility Requirements
To be eligible for a return and refund:
- Defect or Malfunction: Returns are primarily accepted for items with verified functional defects or physical damage.
- Original Packaging: Items must be returned in their original packaging with all included accessories and manuals.
- Proof of Purchase: A receipt or valid order number is required to complete your return.
Note: Change-of-mind returns are generally not accepted. Special consideration may be granted under exceptional circumstances at our discretion, provided valid proof of purchase is submitted.
Non-Returnable Items
The following items are strictly exempt from being returned:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Open or used personal care and intimate wellness items
- Perishable goods, hazardous materials, or flammable liquids/gases
Order Cancellations
- Time Window: Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
- Fast Processing: Because we process orders rapidly to ensure fast shipping, cancellation requests are extremely time-sensitive.
- How to Cancel: If you need to cancel your order, please email us immediately at [email protected] within the 60-minute timeframe.
Exchanges
We only replace items if they arrive defective or damaged. If you received a faulty product and need to exchange it for the exact same item, please send an email to [email protected] with details and video/photo evidence of the issue.
Refund Process & Inspection
- Inspection: Once your return is received and inspected at our warehouse, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.
- Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method within a few business days (processing times vary by financial institution).
Late or Missing Refunds
If you have not received your refund after receiving our approval confirmation:
- Re-check your bank account balance.
- Contact your credit card company—it may take a few business days for the refund to officially post to your statement.
- Contact your bank to inquire about pending processing times.
- If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
Return Shipping Guidelines
- Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If a refund is issued, original shipping fees (if applicable) will be deducted from your refund amount.
- Trackable Shipping Recommended: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned parcel.
- Final Processing: Refunds will only be issued after the returned item has been received, inspected, and verified against all conditions outlined in this policy.
Need Assistance?
To initiate a return or if you have any questions regarding your order, please reach out to our support team at [email protected]. We respond to all inquiries within one business day.